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Shipping

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Shipping

esmi International Shipping Information

PO BOXES

DHL Express Courier's are unable to deliver to a PO Box/Parcel Locker. If you would like your Parcel delivered to a PO Box/Parcel Locker, please select DHL Standard Delivery. If you enter a PO Box for Express Delivery, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be canceled and refunded.

COVID-19 UPDATE

Our International shipping partners are experiencing postal delays and some destinations have been temporarily suspended. If you are unable to select your country during checkout then our shipping partner has temporarily suspended shipping to your region.

These are very unusual times. Whilst our team is unable to actively reach out to our overseas customers with updates, we will do our best to update you here as new information becomes available to us. Your support and patience is greatly appreciated.

WHEN WILL MY ORDER BE SENT?

To the best of our ability, orders received by 7:00pm PST, Sunday to Thursday, will be dispatched the same day for express delivery option and no later than the following business day for standard delivery. All orders are sent from our Warehouse in Queensland, Australia.

*There may be slight delays in shipping (for express and standard) at times of high volume orders/sales events. Please also consider public holidays when checking the shipping method. If you have any concerns or questions regarding your order please contact customer service or chat with us by clicking on the 'Chat' icon below.

HOW DO I GO ABOUT EDITING MY CURRENT ORDER?

If you have made an error with your order, please reach out to our Customer Care team right away to see if we can catch your order before processing. Unfortunately, we are unable to change orders once they have been processed.

HOW DO I TRACK MY ORDER?

There are 2 steps to tracking your parcel. Your parcel will be sent from our Warehouse in Queensland, Australia. Whilst your parcel is leaving Australia you can follow its journey by entering your SHIPMENT ID into the DHL website. Once the parcel has left Australia, you will be able to track via your local shipping carrier using your TRACKING ID. You will find both your Shipment and Tracking ID on your Tracking email from us. If you have not received your tracking email, please email our Customer Care team.

CUSTOMS AND DUTY TAX

International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee', more information can be obtained by contacting your local customs office.